MOONXCRIBE LTD
PRIVACY POLICY

Welcome to the MoonXcribe Ltd privacy notice.

This privacy notice provides information on how MoonXcribe Ltd collects and processes your personal data when you visit our website to sign up for a newsletter, make a donation or purchase a product or service.

Important information and who we are

MoonXcribe Limited is the controller of data for the purposes of the data protection legislation. MoonXcribe Limited respects your privacy and is committed to protecting your Personal Data. This privacy policy explains how and why we use your Personal Data.

Contact details

Our full details are:

Full name of legal entity: MoonXcribe Limited

Name or title of Data Protection Officer: Antony Day

Email address: Antony@moonxcribe.com

Postal address: 86-90 Paul Street, London, EC2A 4NE, UK


1. The data we collect about you

Personal Data, means any information about an individual person who can be identified from that information, or from other information we hold or could reasonably hold in the future. It does not include data where the identity has been removed (anonymous data). We only collect Personal Data relevant to your relationship with MoonXcribe Ltd. The types of data we collect, use, store and transfer are:

  • Identity Data such as title, first name and last name,
  • Contact Data includes billing address, business address, email address, social media handles and telephone numbers,
  • Financial Data includes bank account and payment card details,
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased,
  • Technical Data includes internet protocol (IP) address, your login data, browser type and versions, operating system and platform and other technology on the devices you use to access our website,
  • Profile Data includes your username and password, your interests with regards to MoonXcribe Ltd. activity, preferences, feedback, and survey responses,
  • Usage Data includes information about how you use our website, products, and services,
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data which does not identify you. If however we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we will treat that combined data as Personal Data which will be used in accordance with this privacy policy.

We use different methods to collect data from and about you including through:

  • Direct interactions – You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide when you:
    • Become a MoonXcribe Donor,
    • express an interest in making a MoonXcribe donation,
    • subscribe to email communications,
    • request information about MoonXcribe products & services,
    • attend a MoonXcribe event or Webinar,
    • enter a competition, promotion, or survey,
    • give us feedback,
    • contact us.
  • Automated technologies or interactions – As you interact with our website or receive our marketing emails, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this information by using cookies and other similar technologies.
  • Third parties or publicly available sources – We may receive Personal Data about you from various third parties and public sources as set out below:
    • Technical data from the following parties:
      • analytics providers, such as Google based outside the EU,
      • search information providers, such as Google based outside the EU,
    • Contact, financial and transaction data from providers of technical, payment and delivery services,
    • Identity, contact, business and financial data from data brokers or aggregators based inside the UK,
    • Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the UK,
    • Identity and contact data where you have made information available in the public domain including posting on one of our social media pages such as Facebook, Twitter or LinkedIn depending on your settings or the privacy policies of these social media and messaging services,
    • Profile data from MoonXcribe service providers,

Other data which may relate to, or identify you, that is provided by a third-party and not explicitly requested by MoonXcribe Ltd.

2. How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following:

  • To register you as a new customer,
  • To process and deliver your order or donation,
  • Where we need to perform a contract we are about to enter into or have entered into with you,
  • To manage your relationship with us,
  • To enable you to participate in a prize draw, competition or complete a survey,
  • To improve our website, products/services, marketing or customer relationships,
  • To recommend products or services which may be of interest to you
  • To notify you of changes to our terms and this privacy policy,
  • Where it is necessary for your or our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests,
  • Where we need to comply with a legal obligation,
  • Where we have received your information and specific consent to do so.

Where you have provided specific consent, we will rely on that to process your information for the purposes set out at the time that the request for consent was made. This includes:

  • As an Donator, to provide you with:
    • Information about MoonXcribe crowd-funding donation rewards,
    • MoonXcribe news and events,
    • Space and Moon economy news, developments and events,
    • MoonXcribe Blogs, emails, and webinars.
  • As a subscriber (i.e. Newsletter-only), to issue you with information about MoonXcribe activities and services,
  • As a non-subscriber, to provide you with information about our activities and services,
  • To promote the work of MoonXcribe Limited including our contribution to STEM campaigns and development of the UK Space Industry.
  • All marketing communications will contain an unsubscribe option however you may change any of your consent preferences at any time by contacting us by email to info@moonxcribe.com.

3. How we share your personal data

We may disclose your personal information to other carefully selected third-party partners in the following circumstances:

  • When you have requested information about a service or product provided by a third-party service provider and only with your specific consent,
  • External suppliers who provide and/or help us operate our IT systems. We will only do this subject to strict contractual obligations and ensure the continued security of your information,
  • Financial organisations for purposes such as payment processing, and refunds under the performance of or in readiness of a contract with you,
  • Third-parties that subsidise your membership,
  • To marketing providers carrying out marketing activities on our behalf.
  • When we are providing a service on your behalf. This data will be collected through online application forms, which are to be completed voluntarily, and will only be shared with the organisations identified at the time it is requested.

When we share your Personal Data with any third party, we enter into a contract with them requiring strict adherence to our policies and ensuring your Personal Data is kept secure, is only used for clearly defined purposes, and are then deleted in accordance with our data retention requirements.

4. International transfers

In general, Personal Data collected from you will be stored in the UK or within the European Economic Area (EEA). We endeavour to require this of all our suppliers and partners however on occasion, it may be necessary, or unavoidable, to transfer your data outside the EEA. Where this is unavoidable, we will ensure a degree of protection comparable with our own policies and procedures is provided.

Please contact us by email to info@moonxcribe.com if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

5. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk).

Under the data protection legislation, are provided a number of rights with regard to your Personal Data. Depending upon the specific purpose for our processing your data, you may exercise your rights as follows:

Request access to your Personal Data (commonly known as a ‘data subject access request’). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where you consider that there is no lawful reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your Personal Data where we are relying on a legitimate interest, or those of a third party, and where there is something about your particular situation which makes you want to object to processing on these grounds, as you feel it impacts negatively on your fundamental rights and freedoms.

You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of the processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data where the following applies:

  • If you want us to establish your data’s accuracy,
  • Where our use of the data is unlawful, but you do not wish us to erase it,
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims,
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request to transfer your Personal Data to you or to a third party. We will provide to you, or a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You do not have to pay any fee to exercise your rights over the personal information that we hold. If however your requests become unfounded, repetitive or excessive, we have the right to refuse your request or charge you a reasonable fee.

Although you do not have to, you may exercise any of your rights by completing our Data Subject Rights form. This ensures that you provide all the required information we need to respond to your request, but you may also exercise your rights by

emailing info@moonxcribe.com

writing to us at the address at the top of this page

or by speaking to a MoonXcribe staff member.